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Privacy Policy

Updated January 1, 2023

Villa Sport’s Dedication to Privacy

Your privacy is important. Villa Sport LLC, along with its parent and subsidiaries (“we” or “Villa Sport”) have established this website privacy policy (“policy”) to explain how we treat information we collect from you through www.villasport.com, including sub-domains (collectively “sites”). This policy does not apply to personal information collected from you in other ways, including in Villa Sport clubs or through websites that we do not own or control. We reserve the right to change this policy at any time, so please review it frequently. If we change this policy, we will post a revised policy on our site. If you continue to use the sites thereafter, you hereby provide your consent to the revised policy.

Note to California residents: Please scroll down for additional rights afforded to you under the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (“CCPA”).

Collection of Information

We may collect information that identifies you as an individual (“personal information”) on our sites. Personal information includes, for example, your name, email address, postal address, telephone number, birth date and gender.

Account Creation

In order to use certain features on our sites, you may be required to register, create an account and (if applicable) agree to certain additional terms of use relating to the services available through these sites. To register and create an account for certain sites, you will be required to provide certain personal information, member or other identification number, and a username, password, and security question and answer (if applicable) chosen by you. We will use the email address you provide to send a confirmation email, service-related notifications, and scheduling confirmations, and to send you other relevant emails.

Memberships

If you purchase a Villa Sport membership through our sites, you will be required to provide certain personal information, including financial account information. You will also be required to provide similar information for other members on your membership. We use this information to establish and manage your membership. We will send you an email confirming your membership. Per the terms of your membership agreement, you authorize Villa Sport to photograph or film members on your account and consent to the use of each member’s likeness and images in all publications, including the site, and you agree that Villa Sport solely owns such images and recordings and does not owe any member any compensation for the use of each member’s likeness.

Other Products and Services

If you purchase other products or services through our sites, you will be required to provide certain billing, shipping and financial account information. We may use this information for customer service matters, payment purposes, or to process or fulfill your purchase through a third-party service provider. We may also provide the opportunity to obtain complimentary products or services through the sites, such as a guest pass. In that event, you will be required to provide certain personal information. We may use this information to send you the guest pass or other product or service.

Surveys, Giveaways and Contests

We may provide you the opportunity to voluntarily participate in surveys, giveaways or contests on our sites. If you choose to participate, we may request certain personal information from you. We will use the information to notify winners (as applicable) or for other marketing purposes.

Inquiries

We provide you the opportunity to voluntarily contact us with inquiries. If you choose to do so, you will be requested to provide certain personal information, which will be used to respond to your inquiry.

Log Files, Cookies, and Clear Gifs

We use log files, cookies and clear gifs on our sites and in our HTML-based emails to track the interests of our users. Log files include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring and exit pages, operating system, date/time stamps, and clickstream data. Cookies are small text files that are stored on a user’s computer for record-keeping purposes, including session ID cookies (which expire when you close your browser) and persistent cookies (which remain on your hard drive for an extended period of time). Clear gifs are tiny graphics with a unique identifier which are embedded invisibly on web pages. If you remove persistent cookies, you may still use our sites. As you browse our site, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our display advertising partner enables us to present you with retargeting advertising on other sites based on your previous interaction with our site. The techniques our partner employs do not collect personal information.

Affiliates

We sometimes permit other companies to advertise on our sites, such as our affiliates who offer discounts to Villa Sport members. Our affiliates may use one or more of the technologies above to measure the effectiveness or personalize the content of their advertisements by tracking user interests. We do not control the use of these technologies, and they are not covered by this policy.

Protecting Children

Our site is not knowingly directed to children under the age of 13, and we do not permit registration by, and will not knowingly collect information from, anyone under 13 years of age. If you’re under the age of 13, please do not provide us information about yourself. This information must be provided by a parent or legal guardian 18 years of age or older.

Use of Information

In addition to the uses of information noted above, we may use your personal information for member or customer service purposes, including to respond to your inquiries, to provide the services or products you request, and to manage your relationship with us, including communications about changes in monthly dues, fees or club access privileges or collection of past due amounts related to your membership. We may also use your personal information to contact you for marketing or informational purposes about Villa Sport, including communications to promote products or services offered by Villa Sport or our affiliates or to provide information about activities, opportunities, programs, or other items which may be of interest to you as a member of Villa Sport or a particular member interest area.

Discussion Boards and Forums

Any personal information or other user content (e.g. messages, text, files, images, video, photos, sounds or other materials) which you post, submit, transmit, email, message, upload, share, store or otherwise make available on a discussion board or forum may be read, collected or used for any purpose by us and other users of the discussion board or forum. We are not responsible for the personal information or other user content you choose to post in the discussion boards or forums. We reserve the right to restrict, disable, suspend or terminate your access to or use of all or any parts of the sites without prior notice or liability to you.

Third-Party Service Providers/Agents

We use other companies to perform certain functions on our behalf and to provide you certain web-based applications, services and resources, including processing payments or fulfilling orders for products or services, processing event registrations, servicing and maintaining our sites, managing your relationship with us, including sending communications, and assisting you in managing your health and fitness experience. In some circumstances, we must disclose your personal information to these third parties who help us administer our sites or our services. These third parties are required to keep your personal information confidential and are not allowed to use your information for any purpose other than the purpose under which your information was collected. We may also use other companies to conduct research, surveys, giveaways or contests. Unless you consent to it, we do not sell or otherwise provide your personal information to third parties for such marketing purposes. We may, however, share non-personally identifiable information for marketing purposes (individually and in the aggregate), and we reserve the right to provide any and all such non-personally identifiable data to third parties, such as advertisers and content and data partners.

Other Disclosures

We reserve the right to transfer personal and non-personal information to a third party in the event our business is sold, liquidated, merged, or transferred. We will endeavor, in good faith, to gain the third party’s agreement and adherence to the terms of this policy. In addition, we will endeavor to notify users of any such sale, liquidation, merger, or transfer through notice on our site.

We reserve the right to disclose personal information about you as required by law and when we reasonably believe that disclosure is necessary to comply with a court order, a judicial proceeding, public health requirements or legal process. We also reserve the right to disclose personal information to law enforcement officials engaged in legitimate investigations, to prosecute or defend against claims related to Villa Sport, its site users, members, guests or employees, including enforcement of the site terms of use or to respond to claims that user content has been posted in violation of the rights of third parties, or to otherwise reasonably protect the interests, rights, property or safety of Villa Sport, its site users, members, guests, employees or the general public.

Your Information Choices

You may review, correct and update personal information related to your membership with Villa Sport through your My Villa Sport account. You may submit a written request to info@villasport.com to ask us whether we hold any of your personal information, what that information is, how it is being used, and to whom, if anyone, it has been disclosed by us. We will make reasonable efforts to assist you and respond as accurately and completely as possible. Requests may be subject to any fees and disbursements the law permits us to charge. You may submit a written request to us to ask us to correct errors or omissions in your personal information we have in our custody or control. We will make reasonable efforts to correct the personal information, and where appropriate and if reasonable to do so, send correction notices to third parties, if any, to whom we have disclosed the incorrect information. Alternatively, we may decide not to correct the personal information, but make an appropriate annotation. It may not be technologically possible to remove every record of the information you have provided to Villa Sport from our servers. The need to back-up our systems to protect information from inadvertent loss means that a copy of your personal information may exist in a non-erasable form that will be difficult or impossible for us to locate.

Villa Sport may provide you with an opportunity to opt in to receive special offers and other text messages on your wireless telephone. By providing Villa Sport with your wireless telephone number, you (1) consent to receiving autodialed, telemarketing text or e-mail messages at the telephone number, including Short Message Service (SMS) messages, and understand that your consent is not required as a condition of subscribing, (2) accept and agree to be bound by this Privacy Policy and any other applicable terms and conditions, and (3) consent to the processing of your information as set forth in those policies.

You also agree to be bound by the following terms and conditions:

  • Standard carrier data and message rates may apply. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages.
  • How to opt out: You can opt out from future messages at any time by replying STOP to the text message. You agree that if you request to opt out from future messages, we may send you a one-time opt-out confirmation text message.
  • How to get help or support: To get help or support, email us at info@villasport.com.
  • This text messaging program may not be available on all wireless carriers. Villa Sport may add or remove any wireless carrier from this program without notice.
  • Under normal circumstance, you will receive no more than 2 messages per week.

California Residents

Under the CCPA, California residents have certain rights around Villa Sport’s collection and use of their personal information. Villa Sport does not sell your personal information and will not do so in the future without updating this policy and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information. Villa Sport collects various categories of personal information, including, but not limited to, identifiers and commercial information. A more detailed description of the information Villa Sport collects and how we use it is provided above. If you are a resident of California, you have the right to request to know what personal information has been collected about you, and to access that information. You also have the right to request deletion of your personal information, though numerous exceptions under the CCPA may allow Villa Sport to retain and use certain personal information notwithstanding your deletion request, including, without limitation, completing your transaction (including providing you a good or service or to otherwise perform a contract between us), protect your security, fix our system in the case of a bug, comply with a legal obligation, or to enable solely internal uses reasonably aligned with consumers expectations that are compatible with the context in which the information was provided. As of January 1, 2023, you have the right to request correction of inaccurate personal information and to request to limit disclosure or use of your sensitive personal information. Please note, however, that any right to request correction is limited by the legal rights of Villa Sport and its users relating to content on Villa Sport’s platform, including, without limitation, legally protected rights related to freedom of speech, freedom of the press, or freedom to information. You can submit your data rights request by mailing us a letter via the United States Post Office to Villa Sport Athletic Club and Spa, 150 Pelican Way, San Rafael, CA 94901, Attn: Legal – CCPA Privacy Related Request, sending us an email to info@villasport.com and in the subject line write Attn: Legal – CCPA Privacy Related Request, or calling us at (833) 222-8471. Information on the number of data rights requests Villa Sport has received in California can be learned by using the same methods described immediately above. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.

Villa Sport does not knowingly sell or share the personal information of consumers under 16 years of age. Separate from the CCPA, California’s Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy, or would like to change your preferences, you may contact us at info@villasport.com and in the subject line write Attn: Legal – CCPA Privacy Related Request. Villa Sport retains information for as long as reasonably necessary for the purposes for which it was collected, or as otherwise permitted or required by law. Unless defined elsewhere in this policy, the terms referenced above in this section have the meanings ascribed to them under the CCPA.

Opting Out of Marketing Communications

You may opt out of most Villa Sport’s marketing communications by contacting member services or, if available, via the unsubscribe link.

Security Measures

We follow generally-accepted industry standards to protect your personal information. When you create an account, we enable you to choose a username and password (and, from time to time, a security question and answer) in order to help protect access to the account. You are responsible to maintain the security and integrity of your username, password, and security question and answer. We encrypt sensitive personal information, such as your financial account information, using secure socket layer technology (SSL) for data transmissions and industry standard encryption methods for data at rest. While we use commercially reasonable security measures, no method of internet transmission or electronic storage of personal information is 100% secure and therefore we cannot guarantee its absolute security.

The sites contain links to other websites that we do not own or control. We are not responsible for the privacy practices or content of other sites. When you leave our sites, we encourage you to review the privacy practices of such sites.

Jurisdiction

Villa Sport is a company organized and operated in the United States and all of our servers are located in the United States. Privacy laws differ in jurisdictions outside the United States. If you are located in a country outside the United States, please be aware that your personal information will be collected and stored in compliance with United States laws.

Contact Us

If you have an inquiry or concern about the sites’ use of your personal information as provided in this policy, please send your request via email at info@villasport.com or via mail at Villa Sport LLC, 150 Pelican Way, San Rafael, CA 94901, Attn: Legal